Director, Digital Technology

10d - Indeed
The New York Public Library - Manhattan, NY


The New York Public Library is looking for a Director, Digital Technology to motivate and lead a team of engineers/applications developers, to advance and support the mission of the New York Public Library (the Library). The ideal candidate will be a thought leader on how the Library can be an exemplar for the ethical and sustainable use of digital technologies in society and will have demonstrated inspirational leadership; and a passion for collaborating with peers and senior leaders across a sizeable non-profit organization to deliver well considered solutions within a dynamic environment and limited resources.
The ideal Director, Digital Technology is an “idealistic pragmatist” who can lead teams to deliver to a high standard, is obsessed with making the Digital Department a “great place to work!”, can tell a great story in a business plan and can also get their hands into the code if necessary.

We are looking for someone we can count on to…
  • The management, coaching, and mentoring of Digital Technology team members
  • Digital technology strategy and business cases for the Library’s current and future digital needs (plan for the future, consider and recommend options, assess risks, balance costs versus benefits)
  • Our diverse tech stacks, determining what our core technologies are, and the strategy for them over the next several years
  • Digital delivery and all tactical processes
Teach the team to:
  • Proactively identify challenges and offer appropriate, timely and practical solutions
  • Work in a consultative and collaborative way to meet the needs of our patrons and fellow staff while managing expectations and resources (time & budget)
  • Business acumen, time management and critical decision-making
  • About NYPL - our culture, goals and strategy and the environment in which we work
  • About the specific challenges that digital technology introduces for our patrons, the Library in general and the work of our staff, vendors and partners
  • About the critical relationships across Digital, IT and the “business” of The New York Public Library
  • Collaboration across Digital Technology, Software Engineering, UX&D, Product and Business Management teams
  • Technology, quality, agility, standards, processes and decision-making incrementally
  • Key business deliverables

Principal Responsibilities

Our expectations for this person are that within…
1 month, this person will:
  • Start to understand and appreciate the business of NYPL and constraints that determine much of our decision-making
  • Create a personal strategy for a successful career at the Library; craft personal goals
  • Get to know and start to build cooperative relationships with her/their/his team; agree on personal development plans and goals with team members
  • Get to understand the needs/requirements of Digital peers (Directors - User Experience, Product, Strategy and Business) and work to effectively support them
3 months, this person will:
  • Be working with colleagues in Business and Planning and Finance teams, begin development of a 2-year Digital Technology Strategic Plan
  • Design and propose a new structure for the Digital Technology team
  • Identify digital requirements/needs from Senior Leaders across the Library
6 months and beyond, this person will:
  • While continually learning and refining, show demonstrable progress on a 2-year Digital Technology Strategic Plan
  • Implement a new structure for the Digital Technology team, roll out FY2020 goals for all team members
  • Identify opportunities in the existing business processes and begin to make corrective changes
  • Start to craft an expansive 2-5 year Digital Technology strategy

Required Education & Experience

  • Bachelor’s degree, or equivalent experience/application
  • 5+ years managing a diverse technology/developer team
  • Proven track-record of managing high-delivery teams

Minimum Qualifications

(See overview, Required Education & Experience and Key Responsibilities)

Preferred Qualifications

  • 3+ years experience in managing a team-based organizational structure preferred
  • 3+ years experience in analyzing and interpreting HR data preferred
  • Experience managing an ecosystem of diverse technology stacks
  • Experience working with and deploying systems to AWS or similar cloud services
  • Knowledge of different architectural patterns, such as Microservices, Serverless architecture, etc.
  • Knowledge of the following languages and frameworks is beneficial: PHP, Drupal, JavaScript, React, Node, Ruby, Rails

All team members are expected and encouraged to embody the NYPL Core Values:

All team members are expected and encouraged to embody The New York Public Library's Core Values:
  • Be Helpful to patrons and colleagues
  • Be Resourceful in solving problems
  • Be Curious in all aspects of your work

Work Environment

Requires travel within NYC; occasional travel to relevant conferences

Physical Duties

Limmited physical effort is required


M-F, 9-5 - Occasional weekend work as required.

Union / Non Union

Non Union